Requests or tickets may be submitted to Unison Customer Support in one of many different ways.


  1. A ticket may be submitted via email using one of the following email addresses:

 

Unison PRISM Support: acqsupport@unisonglobal.com

Unison PRISM Grants Support: fasupport@unisonglobal.com

Unison FedConnect Support: fcsupport@unisonglobal.com

Unison MRA Support: mrasupport@unisonglobal.freshdesk.com

Unison CLM Support: spectrumsupport@unisonglobal.freshdesk.com

Unison VAO Support: VAOCustomerCare@gotovao.com

Unison Cost Engineering Support: costengineeringsupport@unisonglobal.com

Unison PM Suite Support: pmsupport@unisonglobal.freshdesk.com

Unison Marketplace Support: marketplacesupport@unisonglobal.com

Unison Pathfinder Support: pathfindersupport@unisonglobal.freshdesk.com


  1. A ticket is automatically created upon calling our support phone lines:


Unison Support Phone: 1.800.899.6665

    PRISM: Option 1

    FedConnect: Option 2

    Other Assistance: Option 3

CLM Support Phone: 1.844.501.1256

Marketplace Support Phone: 1.223.332.4343

VAO Support Phone: 1.571.350.0886


  1. A ticket may be submitted here on the support portal (Freshdesk), whether you are logged in or not, by clicking the "New Support Ticket" button on the homepage:

        


  1. A ticket will be submitted automatically upon providing feedback on a solution article in the support portal (such as this one):



  1. A ticket will be automatically created when a new Forum topic is posted in either the "PRISM Feature Requests" forum or the "Report a Problem" forum, which will be linked to the forum topic for Unison Customer Care to reference. You must be logged into Freshdesk to be able to view or post to the Forums.